Shipping policy

Free shipping within our delivery area

We deliver only to the United States and Switzerland. Orders for delivery to any other country cannot be placed: our checkout only accepts addresses in these countries. Shipping is included in the price you see. No surcharge at checkout, no threshold to reach.

Printed near you

Every print is produced after you order it — nothing sits in a warehouse. We print through a network of regional partners, so your order is made at the facility closest to you. Prints for the United States are produced in the United States; prints for Switzerland are currently produced in Germany and sent to you from there.

This keeps transport short; orders for the United States never cross a border.

Times

Production takes 2–4 working days. Carriage is added on top of that: typically 3–5 working days within Switzerland, 4–8 for the United States.

All figures are estimates in working days, not guaranteed dates. Peak periods and customs inspections can add time.

Packaging

Every Museartis format ships rolled in a sturdy tube, interleaved with tissue. Nothing is folded, and the tube is recyclable.

A rolled print will want to curl for a day or two. Lay it flat under a weight, between clean sheets of paper, and it settles.

Tracking

You receive a tracking link by email when your parcel leaves the printing facility. If nothing arrives within 24 hours of that email, check your spam folder, then write to info@museartis.com.

Customs and import charges

Orders for the United States are produced in the United States and never cross a border; no import charges arise.

Prints for Switzerland are currently produced in Germany. Should Swiss Post charge you import VAT or a handling fee on delivery, send the Swiss Post or customs receipt to info@museartis.com within 30 days of delivery. We refund the amount shown on it: the import VAT and the Swiss Post handling fee.

Undeliverable parcels

If a parcel comes back to us because the address was incomplete or nobody collected it, we will contact you. We can send it again against payment of the new carriage, or refund the purchase price.