Refund policy

We stand behind every print we produce. If something is not right, we make it right — swiftly and without compromise.

The Conservator's Guarantee: Damaged or defective? We send a free replacement. No return shipment required.

Important: Print-on-Demand Production

Every Museartis print is produced exclusively for you at the time of ordering. Nothing sits in a warehouse. Because each piece is made to order, production begins within hours and cannot be halted once it has started.

Right of Withdrawal & Return Windows

EU & UK customers: You have the statutory right to withdraw from your purchase within 14 days of receiving your order. As a gesture of goodwill, Museartis voluntarily extends this to 30 days from delivery. To exercise this right, contact us at info@museartis.com within 30 days with your order number. You are responsible for return shipping costs. We will refund the product price within 14 days of receiving the returned print in its original, unused condition.

Switzerland, USA & international customers: Swiss law grants no general right of withdrawal for goods bought online. Museartis nevertheless offers a voluntary 14-day return window from delivery. Contact us at info@museartis.com within 14 days with your order number. You are responsible for return shipping costs. The print must be returned in its original, unused condition.

Exception — prints made to individual specification: Prints produced to a size, framing or finish you specified yourself, beyond the standard options offered in the shop, are exempt from the right of withdrawal, as they cannot be resold.

How to return a print

Pack it as it arrived — rolled in its tube. A print returned loose in an envelope will not survive the journey, and we cannot refund a damaged one. Send it with a tracked service and keep the receipt.

The original shipping charge is refunded only if you return the whole order.

Damaged or Defective Prints

If your print arrives damaged, defective, or with a production error, our Conservator's Guarantee applies:

  • Contact us within 30 days of delivery at info@museartis.com
  • Include a photo clearly showing the damage or defect
  • We will send a free replacement — no return shipment required
  • If a replacement is not possible, we will issue a full refund

We do not require you to return defective prints. A clear photo is sufficient for us to process your claim.

Wrong Item Received

If you receive a different print than the one you ordered, contact us within 30 days of delivery with a photo of the item received. We will arrange the correct print at no additional cost.

What is not a defect

Museartis prints reproduce historical originals as they are. Plate marks, uneven paper tone, foxing, worn or broken lines, hand-colouring that sits slightly off the outline — these belong to the work and are reproduced deliberately. The product page shows what you are getting.

Screens differ from paper. A colour will not match your monitor exactly, and a smooth matte fine art paper will always read softer than a backlit display. This is not a defect.

A rolled print will want to curl for a day or two. Lay it flat under a weight, between clean sheets of paper, and it settles.

Your Statutory Rights (EU & UK)

Customers in the European Union and the United Kingdom have statutory consumer rights that apply regardless of this policy:

  • Right to a remedy: If a product is not as described, defective, or does not conform to the contract, you are entitled to a repair, replacement, or refund under EU Directive 2019/771 and the UK Consumer Rights Act 2015.
  • Right of withdrawal: EU consumers have the statutory right to withdraw from a distance purchase within 14 days of receiving their order. We voluntarily extend this to 30 days. Standard Museartis prints in the sizes offered in the shop are fully subject to this right. Only prints produced to your individual specification are exempt under Article 16(c) of EU Directive 2011/83/EU.
  • 2-year guarantee: Products carry a 2-year guarantee in accordance with EU consumer sales law.

Swiss customers retain their rights under Art. 197 ff. of the Swiss Code of Obligations. Nothing in this policy limits or excludes your statutory rights.

Refund Processing

Where a refund is agreed, it will be processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time to appear on your statement.

Questions about a return or refund?
info@museartis.com — please include your order number and a photo where relevant. We respond within 2 business days.

Last updated: August 2026 · Museartis is a division of Digiboo GmbH, Küsnacht ZH, Switzerland