Refund policy
We stand behind every print we produce. If something is not right, we make it right — swiftly and without compromise.
The Conservator's Guarantee: Damaged or defective? We send a free replacement. No return shipment required.
Important: Print-on-Demand Production
Every Museartis print is produced exclusively for you at the time of ordering. Nothing sits in a warehouse. Because each piece is made to order, production begins within hours and cannot be halted once it has started.
Returns and Deadlines in the United States and Switzerland
Swiss law grants no general right of withdrawal for goods bought online. Museartis nevertheless offers a voluntary 30-day return window from delivery. Contact us at info@museartis.com within 30 days with your order number. You are responsible for return shipping costs. The print must be returned in its original, unused condition. We refund without undue delay and at the latest within 14 days of the day we receive your return notice; we may withhold the refund until we have received the print back or you have shown that you have sent it, whichever is earlier.
Exception — prints made to individual specification: Prints produced to a size, framing or finish you specified yourself, beyond the standard options offered in the shop, are exempt from the return right, as they cannot be resold.
How to return a print
Pack it as it arrived — rolled in its tube. A print returned loose in an envelope will not survive the journey, and we cannot refund a damaged one. Send it with a tracked service and keep the receipt.
The original shipping charge is refunded only if you return the whole order.
Damaged or Defective Prints
If your print arrives damaged, defective, or with a production error, our Conservator's Guarantee applies:
- Contact us within 30 days of delivery at info@museartis.com
- Include a photo clearly showing the damage or defect
- We will send a free replacement — no return shipment required
- If a replacement is not possible, we will issue a full refund
We do not require you to return defective prints. A clear photo is sufficient for us to process your claim.
Wrong Item Received
If you receive a different print than the one you ordered, contact us within 30 days of delivery with a photo of the item received. We will arrange the correct print at no additional cost.
What is not a defect
Museartis prints reproduce historical originals as they are. Plate marks, uneven paper tone, foxing, worn or broken lines, hand-colouring that sits slightly off the outline — these belong to the work and are reproduced deliberately. The product page shows what you are getting.
Screens differ from paper. A colour will not match your monitor exactly, and a smooth matte fine art paper will always read softer than a backlit display. This is not a defect.
A rolled print will want to curl for a day or two. Lay it flat under a weight, between clean sheets of paper, and it settles.
Your Statutory Rights
Swiss customers retain their rights under Art. 197 ff. of the Swiss Code of Obligations. Nothing in this policy limits or excludes your statutory rights.
Refund Processing
Where a refund is due under the return windows above, we refund without undue delay and at the latest within 14 days of receiving your return notice, by the means you paid (we may withhold it until we have received the print back or you have shown that you have sent it, whichever is earlier). Your bank or card provider may need additional time before the credit appears on your statement.
Questions about a return or refund?
info@museartis.com — please include your order number and a photo where relevant. We respond within 2 business days.
Last updated: October 2026 · Museartis is a division of Digiboo GmbH, Küsnacht ZH, Switzerland